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Privacy Policy

  1. 1. Introduction

    This Privacy Policy explains how we collect, store, protect, and use personal data provided by visitors to our booking engine. By using our booking engine, you consent to the practices described in this policy.

  2. 2. Information We Collect

    When you use our booking engine, we may collect the following personal data:

    • Full name
    • Telephone number
    • Date of birth
    • Financial information (e.g., debit or credit card details)

  3. 3. How We Use Your Information

    We use the collected personal data to:

    • Process and confirm bookings
    • Provide customer support
    • Prevent fraud and ensure secure transactions
    • Comply with legal obligations

  4. 4. Data Storage and Protection

    We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes:

    • Encryption of financial transactions
    • Secure storage of personal data
    • Restricted access to sensitive information

  5. 5. Data Sharing

    We do not sell, trade, or rent your personal data. However, we may share it with:

    • Payment processors to facilitate secure transactions
    • Law enforcement agencies when required by law
    • Service providers who assist in managing our booking engine

  6. 6. Your Rights

    You have the right to:

    • Access the personal data we hold about you
    • Request corrections to inaccurate information
    • Withdraw consent for data processing where applicable
    • Request deletion of your personal data, subject to legal obligations

  7. 7. Cookies and Tracking Technologies

    Our booking engine may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings.

  8. 8. Credit card purchase security statement

    Confidentiality of your information is protected and secured by using latest TLS encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

    This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

    Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

    Monri Payments is PCI DSS Level 1 certified payment service provider.

    Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

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  9. 9. Personal data gathering and protection statement

    We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

    All user information is strictly guarded and are available only to the employees who need that information for completing the job.

    All our employees and business partners are responsible to follow the principles of confidentiality protection.

  10. 10. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

  11. 11. Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Kalitera d.o.o., info@hotelkali.hr

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